When will I get my order?
Usually, it takes 1-6 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3-6 business days
● Canada: 6-15
● Europe: 6-15 business days
● International: 7-20 business days
*All shipping times exclude clearance/customs delays.
Where will my order ship from?
We work with on-demand order fulfillment companies with facilities worldwide!
Fulfillment Centers Regions: US, Canada and Europe.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at email@example.com with your order number.If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
What payment methods do you accept?
We accept PayPal, Apple Pay, Visa, MasterCard and American Express. All your personal information, including credit card number, name, and address are encrypted with our Secure Sockets Layer (SSL) software for a safe and secure checkout!
Which currency will I be charged in?
All orders are processed in USD, using the latest exchange rates.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts - we have one for almost every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!